Privacy policy
1. Introduction
Casa de Queta LLC ("Casa de Queta," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Website"), create an account, purchase our products, subscribe to our communications, or otherwise interact with us.
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
2. Scope of this Privacy Policy
This Privacy Policy applies to information collected through:
Our Website;
Customer accounts;
Purchases made through our online store;
Customer service communications;
Marketing communications;
Cookies and similar technologies; and
Other interactions with Casa de Queta online.
This Privacy Policy does not apply to third-party websites or services that may be linked from our Website.
3. Information We Collect
Depending on how you interact with our Website, we may collect the following categories of information.
Personal Information
This may include:
Name
Billing address
Shipping address
Email address
Telephone number
Customer account information
Order history
Payment Information
Payments are processed securely through Shopify Payments and other authorized third-party payment providers, including services such as Shop Pay, PayPal, Google Pay, and other supported payment methods.
Casa de Queta does not store complete payment card numbers or financial account information on our servers.
Automatically Collected Information
When you visit our Website, certain information may automatically be collected, including:
IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on pages
Products viewed
Referring website
General geographic location
Shopping activity
Cookies and similar technologies
4. How We Use Your Information
We may use your information to:
Process and fulfill orders;
Process payments;
Ship products;
Create and manage customer accounts;
Respond to customer service inquiries;
Communicate regarding your orders;
Improve our Website and customer experience;
Analyze Website performance;
Detect fraud and protect Website security;
Comply with legal obligations;
Send promotional emails (where permitted by law and in accordance with your communication preferences); and
Deliver more relevant advertising based on your interactions with our Website.
5. Cookies and Similar Technologies
Our Website uses cookies, pixels, and similar technologies to improve functionality and better understand how visitors use our Website.
These technologies help us:
Remember items in your shopping cart;
Recognize returning visitors;
Save customer preferences;
Improve Website performance;
Measure advertising effectiveness;
Analyze Website traffic; and
Personalize your shopping experience.
Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain Website functionality.
6. Analytics and Advertising
We use trusted third-party analytics and advertising providers to better understand our customers and improve our marketing efforts.
These services may include:
Google Analytics
Google Ads
Meta Pixel
Meta Conversions API
Shopify Analytics
These providers may use cookies, pixels, and similar technologies to collect information regarding your interactions with our Website.
This information may be used to:
Measure Website performance;
Understand customer behavior;
Improve our products and services;
Measure advertising effectiveness; and
Deliver advertisements that may be more relevant to your interests.
You may be able to control certain advertising preferences through your browser settings or through the privacy settings provided by Google, Meta, and other advertising platforms.
7. Email Marketing
If you choose to subscribe to our email communications, we may use your email address to send newsletters, product announcements, promotional offers, and other updates about Casa de Queta.
We currently use Mailchimp to manage our email communications.
You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.
Please note that even if you unsubscribe from marketing emails, we may still send transactional communications relating to your orders or customer account.
8. How We Share Information
We do not sell your personal information.
We may share your information with trusted service providers that assist us in operating our business, including:
Shopify
Payment processors
Shipping carriers
Mailchimp
Meta
Website analytics providers
Fraud prevention providers
These third parties receive only the information reasonably necessary to perform services on our behalf.
We may also disclose information if required by law or when reasonably necessary to protect our legal rights, customers, or business.
9. International Customers
Casa de Queta operates from the United States.
If you access our Website or purchase our Products from outside the United States, you understand and agree that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those of your country of residence.
10. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Accordingly, while we strive to protect your information, we cannot guarantee absolute security.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
Complete transactions;
Maintain business records;
Comply with legal obligations;
Resolve disputes; and
Enforce our agreements.
When personal information is no longer needed, we take reasonable steps to securely delete or anonymize it, where appropriate.
12. Your Privacy Choices
Depending on your location and applicable law, you may have the right to:
Request access to your personal information;
Request correction of inaccurate information;
Request deletion of certain personal information;
Request information regarding how your information is used;
Opt out of certain marketing communications.
To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.
13. U.S. State Privacy Rights
Residents of certain U.S. states, including California, Colorado, Connecticut, Oregon, Texas, Virginia, and other states with applicable privacy laws, may have additional privacy rights under state law.
Where applicable, these rights may include the ability to:
Access personal information;
Correct inaccurate information;
Request deletion of personal information;
Obtain a copy of certain personal information;
Appeal certain privacy-related decisions; and
Opt out of certain forms of targeted advertising or profiling.
These rights apply only where required by applicable law and may be subject to exceptions and verification requirements.
To submit a privacy request, please contact us using the information provided below.
14. Children's Privacy
Our Website is not intended for children under the age of thirteen (13).
We do not knowingly collect personal information from children.
If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete that information.
15. Third-Party Websites
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices, security, or content of those websites.
We encourage you to review the privacy policies of any third-party websites you visit.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes become effective immediately upon posting the revised Privacy Policy on this Website unless otherwise required by applicable law.
Your continued use of the Website following any changes constitutes your acceptance of the updated Privacy Policy.
17. Contact Us
If you have questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact us at:
Casa de Queta LLC
Houston, Texas, USA
Email: support@casadequeta.com