Shipping policy

SHIPPING POLICY

Effective Date: July 27, 2026

1. Order Processing

At Casa de Queta, we work hard to process and ship orders as quickly as possible.

Most orders are processed within 1–2 business days after your order is placed.

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

During periods of high order volume, product launches, or holidays, processing times may be slightly longer.

2. Shipping Times

Estimated delivery times begin after your order has been processed.

United States

Most U.S. orders arrive within 3–7 business days after shipment.

International Orders

Delivery times vary by destination country and customs processing.

International delivery estimates are provided at checkout whenever available but are not guaranteed.

3. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

4. Shipping Charges

Shipping charges are calculated at checkout based on your order, shipping destination, and selected shipping method.

Any applicable shipping promotions or free shipping offers will be displayed during checkout.

5. International Orders

Casa de Queta proudly ships to many countries around the world.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their destination country.

These fees are not included in the purchase price or shipping charges unless expressly stated during checkout.

Unfortunately, we are unable to estimate or reimburse these charges.

6. Incorrect Shipping Information

Please carefully review your shipping address before completing your order.

Casa de Queta is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately at support@casadequeta.com.

While we will make every reasonable effort to update your shipping information before your order ships, we cannot guarantee that changes can be made once processing has begun.

7. Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is the responsibility of that carrier.

If your package appears to be delayed, lost, or marked as delivered but cannot be located, we recommend first contacting the shipping carrier directly.

If you still need assistance, please contact us at support@casadequeta.com, and we will do our best to help resolve the issue.

8. Returned Packages

If a package is returned to Casa de Queta due to:

an incorrect shipping address;

refusal of delivery;

failure to claim the package; or

another customer-related reason,

we may contact you to arrange reshipment.

Additional shipping charges may apply before the order can be shipped again.

9. Shipping Delays

Delivery estimates are provided for convenience only and are not guaranteed.

Casa de Queta is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

severe weather;

natural disasters;

carrier delays;

customs inspections;

labor disruptions;

supply chain disruptions;

governmental actions; or

other unforeseen events.

10. Questions

If you have questions regarding shipping or your order, please contact us at:

Casa de Queta LLC
Houston, Texas, USA

Email: support@casadequeta.com